Return & Refund Policy

At Luxe Charm, customer satisfaction is our priority. We take pride in offering quality products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.

• Be returned in its original packaging with all tags and accessories included.

• Be accompanied by proof of purchase or your order confirmation.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. To help us resolve the issue quickly, include clear photos of the item and its packaging.

How to Start a Return

To request a return, please contact our support team before sending your item back.

luxecharm2026@gmail.com

Our team will review your request and provide you with return instructions. Please do not send any items back without prior authorization.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards

• Personalized or custom-made products

• Clearance or final sale items

• Opened or used perfumes, body oils, or other personal care products for hygiene reasons

• Items returned in a used, damaged, or altered condition

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Exchanges

If you received a defective or damaged product, we will gladly replace it with the same item, subject to availability.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

luxecharm2026@gmail.com

Thank you for shopping with Luxe Charm.

Style. Quality. Confidence.